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Troubleshooting: Can't Login

Problem

Can’t log in to the system

You may be locked out because you have forgotten your password.

  1. Go to your system’s login page.

  2. Scroll to the bottom of the page.

  3. Click on the forgotten password link and wait for an email.

If you do not have a login page then you are using Single Sign-on and need to contact the local administrator of the system.

If you do not get an email with instructions then it is possible the email has been switched off.

Alternatively you may have entered an incorrect email. Does your company use another .com name etc. as a user name or is a completely different username used?

Still can’t log in then please contact your local system administrator and ask him to check your details. We are unable to give out this information apart from the named contact at any company.

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