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Troubleshoot: Stopping emails being sent from learners to managers

🤔 Problem

Managers are receiving emails from the system in relation to signing off evidence/work from learners.

🌱 Solution

You might not want every ‘manager’ role to have the option to sign off work - to stop emails being sent to a manager once a learner signs off evidence:

  1. Go to System Setup - Organisation - Roles

  2. Select the Actions button on role you want to adjust - then click Actions > Edit.

    image-20240926-082738.png

    NB Role access is passworded - contact Open eLMS if you wish to make changes - any incorrect settings other than those described here can cause unpredictable behaviour.

  3. Click on the edit button

image-20240926-082819.png

4. Scroll down to E-mail Options and ensure the Disable email option is ticked

This will then ensure that no emails in relation to learner actions will be sent to a user who has this role.

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