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Reset a learner's password

Instructions

  1. Go to System Setup › Organisation › Users.
  2. Find the learner (use the Name, user name, email, code or ID filter and press Apply filters).
  3. Open their Actions menu and choose Edit.
  4. Under Account access, type the new password in New password and press Set password.

The password must follow your site's password rules. If the account is locked after failed sign-ins, press Unlock the account in the same place. If the learner uses an authenticator app and has lost it, press Remove the authenticator; they set it up again at their next sign-in.