Troubleshooting: Can't find learning resource assigned to learner

Problem

Can’t find an assigned learning resource on a learner’s account.

If a learning resources has been directly assigned to a learner but cannot be found on the learner account then please check the following:

Double check the name is exactly as expected in the Learning Library (e.g. E, D & I” wont be the same as “E,D&I” or “ED&I”)
If the Learning Resource assigned via a Learning Programme, check that the learning programme is active - i.e. learning resources will be hidden till the work window appears - in this case after 86 days.
Check to see if there is a query assigned to the Learning Resource or Learning Programme which will prevent the learning resource from being assigned to the learner.

There is usually a logical reason for not seeing the expected result, please contact support if you need help.