Guest Complaints
This e-learning covers handling guest or client complaints, how to escalate them and following up afterwards.
Guest Name Usage
Name usage deals with tips to find out clients’ names, how to deal with guests whose name you do not know and names which are complicated.
HACCP (Hazard Analysis Critical Control Point)
This course explains what HACCP is and examines why it is important. The learning addresses its seven principles and the benefits of implementation.
Hand-Arm Vibration at Work
This course aims to provide insight into the regulations that safeguard employees from the potential risks of vibration in the workplace.
Handling a Difficult Conversation in a Care Setting
In this course, you'll learn how to handle difficult conversations in a care setting by listening, understanding, and working together to find solutions and support.
Handling Angry Callers Effectively
This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effectiv...
Harnessing Intellectual Property (IP) - Maximizing the Benefits for Your Business
This course focuses on the importance of intellectual property (IP) as a valuable asset for businesses.
Harnessing IP - Business Benefits
This course will lead you through the fundamentals of intellectual property (IP) and how you can use it effectively in your business.
Health and Safety for Homeworkers
Homeworking has evolved from a temporary arrangement into a permanent professional standard for millions of employees worldwide. This shift requires a fundamental transition f...
