Telephone Courtesy
The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.
Date created: 2024-10-10
Tenancy Management
This learning session is aimed at all front line Housing staff who manage tenancies. The course contains information about the types of tenancies, agreements and how to enforc...
Date created: 2024-10-10
The 7 Cs of Effective Communication
This course will explore the 7 Cs of effective communication, which are principles to ensure your interactions are clear, engaging, and successful.
Date created: 2024-10-10
The Art of Active Listening
This course is all about active listening, which means really paying attention, understanding, responding, and remembering what someone says when you're talking to them.
Date created: 2024-10-10
The Influencing Star Mastering the Art of Persuasion and Influence
This course is about teaching you how to persuade and influence others, enabling you to communicate better and achieve your goals.
Date created: 2024-10-10
The Power of Empathy
This course will focus on understanding the significance of empathy and discovering methods to develop and apply it in different areas of life.
Date created: 2024-10-10
The Power of Positive Language
In this course, you'll learn how to achieve success by understanding the powerful effect of positive language and how to use it to your advantage.
Date created: 2024-10-10
The Price-Earnings Ratio Unveiled
This course is about the Price-Earnings (P/E) Ratio, a key financial metric that investors use to assess a company's stock valuation, helping them determine if a stock is over...
Date created: 2024-10-10
Thinking on Your Feet Techniques for Quick and Impactful Responses
This course will equip you with techniques to respond quickly and effectively in conversations, meetings, and presentations.
Date created: 2024-10-10
Thriving Amidst Difficult Colleagues
This course teaches strategies for thriving in difficult work situations and collaborating productively with challenging colleagues.
Date created: 2024-10-10