Handling Angry Callers Effectively
This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effectiv...
Date created: 2024-10-10
Handling a Difficult Conversation in a Care Setting
In this course, you'll learn how to handle difficult conversations in a care setting by listening, understanding, and working together to find solutions and support.
Date created: 2024-10-10
Harnessing Intellectual Property (IP) Maximizing the Benefits for Your Business
This course focuses on the importance of intellectual property (IP) as a valuable asset for businesses.
Date created: 2024-10-10
Harnessing IP: Business Benefits
This course will lead you through the fundamentals of intellectual property (IP) and how you can use it effectively in your business.
Date created: 2024-10-10
Health and Safety for Managers
This learning discusses the importance of health and safety as part of good management and the law which governs it in the UK. Information is given about risk assessment, how...
Date created: 2024-10-10
Health and Safety Induction
Health and Safety Induction: Topics from this comprehensive safety induction program can be selected to include Electricity, Working at Height, Manual Handling, Ergonomics, Fi...
Date created: 2024-10-10
Heroin Awareness for Managers
This course on heroin awareness is aimed at employees and managers who work with young people. This course covers the what the drugs are, how are they usually taken and their...
Date created: 2024-10-10
Home Ownership
This course educates employees on providing an excellent level of customer service to homeowners as well as understand more about homeownership. It also instructs the learner...
Date created: 2024-10-10
Home Working Risk Assessment A Comprehensive Guide
This course provides a thorough guide on conducting Home Working Risk Assessments.
Date created: 2024-10-10
Housing Associations
This course involves an overview of housing associations, what they are and the job they do. This can be used as part of employee induction.
Date created: 2024-10-10