Telephone Courtesy
The telephone courtesy training focuses on how to answer the phone efficiently, transfer calls, put calls on hold and take messages.
Author: Open eLMS
Date created: 10/10/2024
Tenancy Management
This learning session is aimed at all front line Housing staff who manage tenancies. The course contains information about the types of tenancies, agreements and how to enforc...
Author: Open eLMS
Date created: 10/10/2024
The 7 Cs of Effective Communication
This course will explore the 7 Cs of effective communication, which are principles to ensure your interactions are clear, engaging, and successful.
Author: Open eLMS
4.4(65)
Date created: 10/10/2024
The Art of Active Listening
This course is all about active listening, which means really paying attention, understanding, responding, and remembering what someone says when you're talking to them.
Author: Open eLMS
Date created: 10/10/2024
The Art of Assertiveness
This course delves into mastering the skill of assertiveness, providing you with effective techniques for confidently expressing yourself.
Author: Open eLMS
4.4(9)
Date created: 27/05/2025
The Birth of Modern Policing
Explore the evolution of policing in Britain from the 18th century to the 20th century. This course examines the origins of professional policing, public attitudes towards ear...
Author: Open eLMS
Date created: 30/04/2025
The Derek Bentley Case
This course explores the Derek Bentley case, a pivotal moment in the history of capital punishment in the UK. It examines the trial, public reaction, and its impact on legal r...
Author: Open eLMS
Date created: 22/05/2025
The Employment Rights Bill 2025 - What It Means For You
This course will break down the complexities of the Bill into manageable modules, providing you with the knowledge and understanding you need to adapt to these important chang...
Author: Open eLMS
4.8(6)
Date created: 28/05/2025
The Fire Safety (Residential Evacuation Plans) Regulations 2025
This course provides a comprehensive overview of the new Fire Safety (Residential Evacuation Plans) Regulations 2025. It is designed to equip building owners, managers, and re...
Author: Lasma
5.0(1)
Date created: 10/07/2025
The Influencing Star Mastering the Art of Persuasion and Influence
This course is about teaching you how to persuade and influence others, enabling you to communicate better and achieve your goals.
Author: Open eLMS
Date created: 10/10/2024